Refund & Replacement Policy

1. General Policy Overview

Venith Emmerce LLC, trading as SolidlyLeads ("Company," "we," or "us"), provides high-intent performance marketing leads. Unlike agencies that charge retainers with no guarantee of results, we operate on a "Pay Per Qualified Lead" model. You do not pay a retainer. You purchase lead packages.

2. Refund & Replacement Eligibility

We provide refunds or replacements ONLY for leads that are deemed "Invalid" based on technical criteria. A lead is considered invalid if:

• The phone number is disconnected or out of service at the time of delivery.
• The contact information is clearly fake (e.g., "Mickey Mouse").
• The lead is outside of the agreed-upon geographic territory.
• The lead does not meet the specific qualifying answers agreed upon prior to launch.

If a lead matches the criteria above, you must report it within 5 business days of receipt for a replacement credit or refund.

3. Non-Refundable Scenarios

We do NOT provide refunds for leads in the following scenarios:

• No Answer / Voicemail: We guarantee the phone number is valid and reachable, but we cannot guarantee the prospect will pick up the phone when you call.
• Change of Mind: The prospect decides they are no longer interested after speaking with you.
• Competitor Engagement: While we guarantee exclusivity from our end (see Section 4), we cannot prevent a prospect from filling out forms on other websites run by your competitors.

4. Exclusivity Guarantee

We guarantee that any lead sold to you is 100% exclusive to your company. We do not resell, share, or distribute lead data to any other client at any time.

5. "Speed to Lead" Advisory

Important: Your success rate is heavily dependent on how quickly you contact the lead. Industry research consistently shows that contacting a lead within minutes of inquiry dramatically improves contact and conversion rates compared to delayed follow-up. We strongly recommend calling leads immediately upon receipt. We are not responsible for low conversion rates resulting from delayed follow-up.

6. Contact Us

To request a lead credit or refund, please email your account manager or: